ocr: DESKTOP SOFTWARE VENDORS GO ELECTRONIC Electronic Support Services Offered Compuserve 100% Forum Fax-back 100% CL-ROM Knowledge Base 71% intemet Services 71% Bulletin Board Systems 57% E-Mail Tech Support 43%0 Notes Servers 41% OURCE: DATAQUEST, 1995 Answers Online. Desktop software suppliers continue to beef- up their electronic support. All respondents to a 1995 Dataquest survey offer a CompuServe forum and fax back capabilitics.
